FAQs

How do we contact you?

We love questions! Send an email to customerservice@justbooksbox.com!

 I got a gift certificate. How do I use this thing?

Someone loves you! Redeeming your gift certificate is easy. Simply choose your genre package, select the appropriate length of time (or more, if you want to pay the difference), and enter your gift certificate code in the box during Checkout. You will need to redeem your gift certificate before the 25th of the month to receive the next month’s Box. For example, if you redeem on May 5th, you will get the June Box. If you redeem on May 26th, you will get the July Box. Note: Gift certificates only work on Packages, not on monthly subscriptions, so when your gift runs out, you will have to start a subscription to keep the Book Boxes coming!

Who picks the books for the Boxes?

We do. We promise to read them before they go into any Box, so you will know at least someone liked them. We find new books by scouring the reviews and comments on GoodReads and Amazon, but we also take recommendations. For more about us, see the About Us page.

How do I find out who the Featured Authors are each month?

Check out the Featured Author post. We announce each author one at a time (as we choose them), but they will all be posted by the 10th of each month.

What if I don’t want to wait for the 15th of the month to get my Book Box? 

No worries! Just order one of our Book Boxes on Demand.

What if I already have the book?

Read it again. Relish the reunion with an old friend. Remember why you loved it in the first place. Give it to a friend. Share the joy. Re-gift it. Use it as a doorstop.

What if I don’t like the books?

Each Box has a few books. Odds are, you will probably love some books and not love others. That’s the fun of joining a subscription service! You will know one of the authors beforehand, but the others are a mystery. Take a chance.

Can I buy a Box for someone else?

Sure! Check out the Give the Gift of Books Page for details.

Can I upgrade from the Little Box to the Big Box?

Sure! Just go into your account and change your order.

What if I want to renew?

Excellent! Just go into your account and add a subscription.

What if I want to cancel?

Sure. Go ahead. Leave. We will be just fine. <Sniff.> Seriously, though, cancelling is fine. Simply go into your account and cancel. Done. But you should know that we will miss you. (If you set up your payment through PayPal, you will also need to cancel through your PayPal account.)

Can I get a refund?

No. Once the Box ships, you cannot get a refund. But if you cancel before the 25th of the month, you will not be billed for the next month’s Box.

What if I have a suggestion for future books?

Send it our way! We are here to listen to you. We may not agree, but we will definitely listen. Post your suggestion here.

What if I want you to include my book in one of your Boxes?

Congratulations–you wrote a book! We don’t include any books that we haven’t read, so we would need a copy to see if it fits any of our themes. We promise to write a review in exchange for the copy. Email customerservice@justbooksbox.com for more information. Please include a little bit about yourself and the book.

Some other guidelines for authors who want a book to be included in a Box–

  • your book must be good.(Good=worth reading and written in a way that uses the English language the way it was meant to be used; that is, grammar matters.)
  • your book must fit the genre of one of our Boxes. Tell us which one in your email!
  • your book must not be the only book you have published. The point of these Boxes is to introduce readers to new authors. The idea is that the reader would then go out and find the rest of your books and read them too.
  • your book must be available as a paperback. In order to keep our prices down, we must be able to get a copy of your book for less than $5 each.

If you fit all of the above criteria and want your book to be considered for inclusion, send us an email!

How do I contact you?

Send an email to customerservice@justbooksbox.com!

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